Custom fields

"Custom Fields" are additional properties you want your helpdesk tickets to have. For example, you might want to add a field named "Computer model" to your tickets, so the user fills this field when submitting a new ticket to the helpdesk system.

This page lists all custom fields available in the helpdesk and allows creating new ones. Each custom field has a:

• Name
• Type - can be "text", "date" (comes with a date-picker box), "drop-down-list", "checkbox", "number" or "address" (the latter shows address autocomplete box as you type, connected to Google Maps)

You can rearrange the field order by dragging and dropping.

P.S. You can also add custom fields to Users and Companies within the helpdesk system.

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