At approx. 4 p.m. EST Friday, January 11, 2019, an internal server error caused registrations to the USAV Academy to fail for about an hour. Registrations executed after 5 p.m. Friday, January 11, 2019 have executed successfully. Our host is currently working on a solution. Updates will be posted in this news feed. We thank you for your patience while we solve this issue.
Due to a Microsoft Windows server issue, we experienced some instability on the evening of Sunday, November 25 and again briefly on the morning of Monday, November 26.
Our servers have been updated and the Academy is working again now.
USAV Academy is back online after a software update earlier today.
Thanks for your patience.
On Friday, June 22, the USA Vollleyball Academy will be down for 2-4 hours starting at 630a MT for scheduled maintenance.
While the Academy is down, you will not be able to access coursework. As soon as we can, we will have it back on line.
USAV staff will cancel any clinic registrations done during this time and re-register them when the Academy is back online.
Thank you in advance for your patience during this necessary process.
We have some reports of the Academy not recognizing course completions for users who have completed the material.
We are aware of this issue and are working to address this.
If you are experiencing this, please launch a helpdesk ticket letting us know exactly what course and your user email.
We will give you credit for this as soon as we are able.
We are sorry for the inconvenience. Thanks for your patience.
This help desk is intended to assist students of the USA Volleyball Academy with technical issues related to SafeSport, Officials Training and Coaching Education online courses. To report abuse, please click here. Thank you.
The Academy is working at full power without issues.
We have uncovered a set of clinic registrations from January 15 & 16 that were not process properly, resulting in no course material flowing into the Academy. As of 10a today, we have re-registered all of those stray registrations and member records should be up to date. If you are missing a course or clinic, pleae launch a new helpdesk ticket.
Academy is running properly at full power
A hardware issue was identified at 1115a mountain time and fully resolved in an hour. All course registrations were restored within a few hours, but some users may not have seen their registrations immediately. All should have been put in place by 4p mountain time. If you are missing a course or clinic registration, please launch a new helpdesk ticket.
For about two minutes at 4:20p, one of our servers required restarting for a few minutes. Users who were taking content were not impacted. The only users who may have been effected were those who were attempting to log in, launch courses, or register at exactly that time.
The USAV Academy is functioning properly with high availaiblity and excellent performance.
Earlier today, the USAV Academy was humming along with more than 1,800 people logged in at the same time.
At ~3p mountain time, our platform provider started experiencing unidentified hardware issues.
While some users are experiencing issues, others are successfully launching and viewing course material.
We continue to work closely with our platform provider, as they refine our complex configuration to best serve content to our users.
Our sincerest apologies for any inconvenience or issues you are experiencing.
USAV Academy Team